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System Status

Wednesday September 14, 2016 00:00 UTC
On September 21, 2016, the Salesforce Technology team resolved the issue impacting Salesforce customers using the sandbox functionality, alleviating the resource contention issue and returning request backlog times to normal levels. Prior to resolution,customers may have experienced delays in creating or refreshing a sandbox.

As a reminder, the Salesforce sandbox queuing system works on a first in/first out model, so requests will be processed in the order they are received per our normal procedure.

Root Cause:

The problem was caused by resource contention across our sandbox instances. The issue was addressed by re-routing sandbox requests across multiple data centers and adding additional capacity to the current sandbox infrastructure.

Actions to Prevent Future Incidents:

Continue to monitor and track the capacity of the sandbox infrastructure and proactively add additional capacity
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