Salesforce Trust

Trust and Compliance

This page provides links to the trust and compliance
information for each Salesforce service.

Trust and Compliance Documentation › Messaging and LiveMessage

Messaging and LiveMessage Trust and Compliance Documentation
This page is applicable to the services branded as Salesforce LiveMessage (formerly branded as Heywire) and Messaging, together the "Messaging Services."


The Trust & Compliance documentation includes:

  • The architecture of, and the administrative, technical and physical controls applicable to, the Messaging Services
  • Features, restrictions and notices associated with any:
    • Information sourced from third parties or public sources and provided to customers via the Messaging Services
    • The Messaging Services functionality that allows customers to interact with social media and other websites
    • Desktop and mobile device software applications provided in connection with the Messaging Services
  • The infrastructure environment, sub-processors and certain other entities material to Salesforce's provision of the Messaging Services

For Trust and Compliance Documentation for other services that are associated with or integrate with the Messaging Services, including Service Cloud, please select the appropriate service on the Trust and Compliance Documentation homepage.


Salesforce customers may subscribe to notifications of new sub-processors