Trust and Compliance Documentation

Applicable to the services branded as Sales Cloud, Service Cloud, Community Cloud, Chatter, Lightning Platform (including Force.com), IoT Explorer (including IoT Plus), Site.com, Database.com, Einstein Analytics (including Einstein Discovery), Work.com, Messaging, Financial Services Cloud, Health Cloud, Sustainability Cloud, Consumer Goods Cloud, Manufacturing Cloud, Salesforce CPQ and Salesforce Billing, Salesforce Maps, Salesforce Advisor Link, and foundationConnect (provisioned on or after August 19, 2019)

Applicable to the services branded as B2B Commerce (formerly branded as Cloud Craze)

Applicable to the services branded as B2C Commerce/Commerce Cloud (formerly branded as Demandware)

Applicable to features and services branded as Customer 360 Data Manager

Applicable to the services branded as Data.com

Applicable to the services branded as Desk.com

Applicable to the services branded as Einstein Analytics (including Einstein Discovery provisioned after October 16, 2018)

Applicable to the services branded as Einstein Discovery Classic (formerly known as BeyondCore)

Applicable only to the environment branded and sold as Government Cloud Plus.

Applicable to the services branded as Heroku

Applicable to the services branded as IoT Cloud

Applicable to the services branded as Salesforce LiveMessage (formerly branded as Heywire) and Messaging, together the "Messaging Services"

Applicable to the services branded or sold as (collectively, 'Marketing Cloud'): Advertising Studio (including Advertising Audiences, Advertising Campaigns and Social.com), Datorama, ExactTarget (including Email Studio, Journey Builder and Mobile Studio), Interaction Studio, Predictive Intelligence (including Predictive Email, Predictive Web, Web & Mobile Analytics, and Web Personalization), and Social Studio

Applicable to the services branded as MuleSoft or the Anypoint Platform ("MuleSoft Services")

Applicable to the services branded as myTrailhead

Applicable to the services branded as Pardot

Applicable to the services branded as Quip

Applicable to the services and features branded as Sales Cloud Einstein, Pardot Einstein, Salesforce Inbox, Einstein Engagement Scoring, Einstein Vision and Language Services, Einstein Bots, Service Cloud Einstein, Einstein Prediction Builder, and the Einstein Activity Capture feature ("Covered Services")

Applicable to the services branded as Audience Studio and Data Studio (formerly branded as Krux)

Applicable to the services branded as SalesforceIQ CRM (“SalesforceIQ”)