Trust




Trust Notification User Guide

What are Trust Notifications?

Trust Notifications are near real-time email notifications regarding incidents and maintenances posted to our Trust status site, https://status.salesforce.com. Anyone can self-subscribe to Trust Notifications and tailor their subscription settings to the instances and types of events of which they want to be notified. Trust Notifications are sent from alerts@mail.salesforce.com.


How to Subscribe to Trust Notifications

Follow steps 1 - 6 to subscribe.

Step 1: Go to https://status.salesforce.com 


Step 2: Search for Your Instance (2 ways)

Step A: Search by Instance, My Domain, or MID

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Step B: Select a Product and then Select an Instance

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Step 3: Click Subscribe to Notifications

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Step 4: Enter Your Email Address 

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Step 5: Check your email for the authentication link

Step 6: Click “Create New” to add a subscription

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Step 7: Select Instance, Select the Instance to subscribe, and click next

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Step 8: Customize the types of Notifications and click Submit

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How To Manage Your Subscription Settings


Step 1: Visit the Notification Center

You can manage your subscription settings through the Notification Center at status.salesforce.com by clicking Log In under the User Icon in the upper right-hand corner. A link to the Notification Center will also be included in your confirmation email(s) and at the bottom of each Trust Notification.

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Step 2: You can subscribe to adjust notifications using the icons on the right; unsubscribe from all notifications by clicking the “Unsubscribe All“ button; create a new subscription by clicking the ”Create New“ button

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Step 3: You can customize your notification preferences per instance by clicking the pencil button on the right of the instance and then selecting your Service and Severity preferences

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Additional Information

Language preferences

Trust Notifications are sent in every language supported on the trust site. Subscribers can choose their preferred language upon subscribing and when managing their subscription (Step 5 above). In order to provide timely and accurate status updates, not all Trust Notification content may be translated.

Sandbox Notifications

Your subscription settings will not be automatically adjusted when you refresh your sandbox. When refreshing your sandbox, we recommend verifying your new sandbox instance and updating your subscription settings to continue to receive status updates most relevant to you.

Instance Refreshes 

Prior to an instance refresh, Salesforce will auto-subscribe existing subscribers of the source instance to the destination instance(s). Please note, if an instance is being split into two instances, subscribers will be subscribed to both destination instances and will need to update their subscription preferences at their earliest convenience. 

Org Migrations

Your subscription settings will not be automatically updated following an org migration. We recommend updating your subscription settings as soon as you are informed of your new instance to continue to receive status updates most relevant to you.