What are Trust Notifications?
Trust Notifications are near real-time email notifications regarding incidents and maintenances posted to our Trust status site, https://status.salesforce.com. Anyone can self-subscribe to Trust Notifications and tailor their subscription settings to the instances and types of events of which they want to be notified. Trust Notifications are sent from firstname.lastname@example.org.
How to Subscribe to Trust Notifications
Follow steps 1 - 6 to subscribe.
Step 2: Search for Your Instance (2 ways)
Step A: Search by Instance, My Domain, or MID
Step B: Select a Product and then Select an Instance
Step 3: Click Subscribe to Notifications
Step 4: Enter Your Email Address
Step 5: Check your email for the authentication link
Step 6: Click “Create New” to add a subscription
Step 7: Select Instance, Select the Instance to subscribe, and click next
Step 8: Customize the types of Notifications and click Submit
How To Manage Your Subscription Settings
Step 1: Visit the Notification Center
You can manage your subscription settings through the Notification Center at status.salesforce.com by clicking Log In under the User Icon in the upper right-hand corner. A link to the Notification Center will also be included in your confirmation email(s) and at the bottom of each Trust Notification.
Step 2: You can subscribe to adjust notifications using the icons on the right; unsubscribe from all notifications by clicking the “Unsubscribe All“ button; create a new subscription by clicking the ”Create New“ button
Step 3: You can customize your notification preferences per instance by clicking the pencil button on the right of the instance and then selecting your Service and Severity preferences
Trust Notifications are sent in every language supported on the trust site. Subscribers can choose their preferred language upon subscribing and when managing their subscription (Step 5 above). In order to provide timely and accurate status updates, not all Trust Notification content may be translated.
Your subscription settings will not be automatically adjusted when you refresh your sandbox. When refreshing your sandbox, we recommend verifying your new sandbox instance and updating your subscription settings to continue to receive status updates most relevant to you.
Prior to an instance refresh, Salesforce will auto-subscribe existing subscribers of the source instance to the destination instance(s). Please note, if an instance is being split into two instances, subscribers will be subscribed to both destination instances and will need to update their subscription preferences at their earliest convenience.
Your subscription settings will not be automatically updated following an org migration. We recommend updating your subscription settings as soon as you are informed of your new instance to continue to receive status updates most relevant to you.