Trust




Trust Notification User Guide

What are Trust Notifications?

Trust Notifications are near real-time email notifications regarding incidents and maintenances posted to our Trust status site, https://status.salesforce.com. Anyone can self-subscribe to Trust Notifications and tailor their subscription settings to the instances and types of events of which they want to be notified. Trust Notifications are sent from alerts@mail.salesforce.com.


How to Subscribe to Trust Notifications

Follow steps 1 - 6 to subscribe.

Step 1: Go to https://status.salesforce.com 


Step 2: Select Your Instance

Select Your Instance


Step 3: Click Subscribe

Click Subscribe


Step 4: Enter Your Email Address, Select Your Language, and Click Subscribe to receive all Trust Notifications pertaining to the instance

Enter Your Email Address


OPTIONAL: Customize Subscription Settings
Step A: Choose “I'd like to customize my email notifications for future incidents and maintenances”


Trust_Status 6.png


Step B: Uncheck the Services and/or Impacts You Don't Want to be Notified About

Not sure what to subscribe to? Definitions are outlined on our Trust User Guide page!


Customize Subscriptions

Step C: Click “Subscribe to Notifications”

Submit Customized Subscription

Step 5: You're Successfully Subscribed! Verify You've Received Your Confirmation Email


Subscribe Confirmation


How To Manage Your Subscription Settings


Step 1: Visit the Notification Center

You can manage your subscription settings through the Notification Center at status.salesforce.com by clicking Log In under the User Icon in the upper right-hand corner. A link to the Notification Center will also be included in your confirmation email(s) and at the bottom of each Trust Notification.


Notification Center

Enter Email

Log In

Step 2: You can subscribe to all notifications for a product by clicking Create New and selecting the product.

New Subscription

Product Subscription

Product Impacts

Success

And you can unsubscribe to all notifications by clicking Unsubscribe All.

Unsubscribe to All

Step 3: To subscribe to a specific instance, click Create New and select the instance you want to receive notifications for. In this menu, you can select what impacts you would like to be notified about. A checked box means you will receive Trust Notifications for that instance and that type of impact.

New Subscription

Instance Subscription New

Instance Severities

Success

Step 4: Customize or delete your notification preferences by clicking the pencil or trash button on the right of the instance or product.

Customize or Delete

Instance Severity


Step 5: Manage your Language Preferences through the drop-down menu in the upper right-hand corner.

Language Selector

Additional Information

Language preferences

Trust Notifications are sent in every language supported on the trust site. Subscribers can choose their preferred language upon subscribing and when managing their subscription (Step 5 above). In order to provide timely and accurate status updates, not all Trust Notification content may be translated.

Sandbox Notifications

Your subscription settings will not be automatically adjusted when you refresh your sandbox. When refreshing your sandbox, we recommend verifying your new sandbox instance and updating your subscription settings to continue to receive status updates most relevant to you.

Instance Refreshes 

Prior to an instance refresh, Salesforce will auto-subscribe existing subscribers of the source instance to the destination instance(s). Please note, if an instance is being split into two instances, subscribers will be subscribed to both destination instances and will need to update their subscription preferences at their earliest convenience. 

Org Migrations

Your subscription settings will not be automatically updated following an org migration. We recommend updating your subscription settings as soon as you are informed of your new instance to continue to receive status updates most relevant to you.