Salesforce Services Trust and Compliance Documentation
This section is applicable to the services running on non-Salesforce Unified Cloud Infrastructure and branded as Sales Cloud, Service Cloud, Experience Cloud (formerly Community Cloud), Chatter, Lightning Platform including Force.com, Salesforce Private Connect, IoT Explorer including IoT Plus, Site.com, Database.com, Einstein Analytics including Einstein Discovery, WDC, Intelligent Form Reader, Messaging, Financial Services Cloud, Health Cloud, Sustainability Cloud, Consumer Goods Cloud, Manufacturing Cloud, Loyalty Cloud, Emergency Program Management, Public Sector Solutions, Privacy Center, Service Cloud Voice, Salesforce CPQ and Salesforce Billing, Salesforce Maps, Salesforce Order Management, B2B Commerce on Lightning Experience, Workplace Command Center, Shift Management, and the Salesforce.org LLC "Salesforce.org" services branded as Salesforce Advisor Link, foundationConnect provisioned on or after August 19, 2019, Accounting Subledger, Salesforce.org Insights Platform: Data Integrity, Nonprofit Cloud Case Management, Grants Management, Admissions security and Connect, and Student Success Hub.
The Trust & Compliance documentation includes:
- The architecture of, the security and privacy related audits and certifications received for, and the administrative, technical and physical controls applicable to these services
- Features, restrictions and notices associated with any:
- Information sourced from third parties or public sources and provided to customers via these services
- Functionality that allows customers to interact with social media and other websites
- Desktop and mobile device software applications provided in connection with these services
- The infrastructure environment, sub-processors and certain other entities material to Salesforce's provision of these services
Customers may choose to use related products and features branded as Sales Cloud Einstein, Salesforce Inbox, High Velocity Sales, Einstein Prediction Builder, Service Cloud Einstein, Einstein Activity Capture, Einstein Opportunity Scoring, Einstein Bots, Einstein Case Classification, Einstein Article Recommendations, Einstein Object Detection, and Account Intelligence; these features run across two infrastructures, the infrastructure described by this Documentation, and the infrastructure described by the Einstein Platform Documentation, as further described in the Einstein Platform Documentation. Customers may choose to use related products and features branded as Salesforce Anywhere (including Quip); these features run across two infrastructures, the infrastructure described by this Documentation, and the infrastructure described by the Salesforce Anywhere (including Quip) Documentation, as further described in the Salesforce Anywhere (including Quip) Documentation. This documentation does not apply to other Salesforce services that may be associated with or integrate with the Covered Services, including, without limitation, IoT Cloud, LiveMessage, Marketing Cloud, B2C Commerce, and Vlocity. Please select the appropriate service on the Trust and Compliance Documentation homepage.
To determine which instance your org is running on, please visit the Salesforce Status website at https://status.salesforce.com/ and enter your orgID into the search bar.
Review recent changes to Salesforce UCI's Trust & Compliance Documentation.