Salesforce.com System Status and Alerts http://trust.salesforce.com Real-time updates from trust.salesforce.com on alerts, availability and system health Wed, 24 Apr 2013 16:09:00 GMT 2013-04-24T16:09:00Z Status Update: [ NA7 ] NA7 Performance Degradation - Resolved http://trust.salesforce.com/trust/status The salesforce.com Technology Team has resolved the performance degradation issue affecting the NA7 instance. The problem began at 06:34 UTC and was resolved as of 06:38 UTC. During this period, customers may have experienced slowness or intermittent errors while accessing the Salesforce application. Thank you for your continued business and patience during this situation. Mon, 01 Apr 2013 06:53:00 GMT http://trust.salesforce.com/trust/status 2013-04-01T06:53:00Z Status Update: [ NA7 ] NA7 Performance Degradation http://trust.salesforce.com/trust/status The salesforce.com Technology Team is working to isolate a performance degradation issue on the NA7 instance. Mon, 01 Apr 2013 06:47:00 GMT http://trust.salesforce.com/trust/status 2013-04-01T06:47:00Z Alert: [ NA7 NA10 ] The salesforce.com Technology Team resolved a performance degradation issue affecting NA7 and NA10 instances. The problem first began on April 24, 2013 at 14:17 UTC and was resolved at 14:19 UTC. The problem reoccurred at 14:47 UTC and was resolved at 14:49 UTC. During these two periods customers on the NA7 and N10 instances may have experienced slow performance or an inability to access the Salesforce application. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status The problem was caused by a hardware error on the storage tier shared by the affected instances. A malfunctioning network component was identified and disabled. Redundant paths automatically engaged. Actions to Prevent Future Incidents: The salesforce.com Technology Team - - is replacing the hardware and is working with the hardware vendor to identify the cause of the malfunction. Wed, 24 Apr 2013 16:09:00 GMT http://trust.salesforce.com/trust/status 2013-04-24T16:09:00Z Alert: [ NA7 ] On April 3, 2013, the salesforce.com Technology Team investigated a performance degradation issue affecting the NA7 instance. The problem began at 14:35 UTC and cleared by 14:40 UTC. The problem then reoccurred at 14:44 UTC and cleared again by 14:52 UTC. During this time, customers on the NA7 instance may have experienced slow performance or intermittent errors while accessing the Salesforce application. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status The problem was caused by a fault in the distributed caching subsystem within the application tier. The fault was cleared and normal performance resumed. Actions to Prevent Future Incidents: The salesforce.com Technology Team - -Has implemented a temporary fix and is continuing to work towards a permanent solution to this issue. Wed, 03 Apr 2013 17:25:00 GMT http://trust.salesforce.com/trust/status 2013-04-03T17:25:00Z