http://trust.salesforce.com Real-time updates from trust.salesforce.com on alerts, availability and system health Fri, 17 May 2013 23:37:00 GMT 2013-05-17T23:37:00Z http://trust.salesforce.com/trust/status The salesforce.com Technology Team has resolved the performance degradation issue on the NA14 instance. The problem began at 19:18 UTC and was resolved as of 19:49 UTC. During this time, customers may have experienced slow performance or intermittent errors on API transactions. Thank you for your continued business and patience during this situation. Fri, 17 May 2013 20:25:00 GMT http://trust.salesforce.com/trust/status 2013-05-17T20:25:00Z http://trust.salesforce.com/trust/status The problem was caused by resource exhaustion on the application servers used for API query caching. The exhaustion was addressed and normal API performance was restored. Actions to Prevent Future Incidents – The salesforce.com Technology Team – - Is adding capacity and enhancing the system configuration, to better manage resources and prevent a similar exhaustion in the future - Is making infrastructure improvements to more quickly detect and be resilient to this type of resource exhaustion Fri, 17 May 2013 23:37:00 GMT http://trust.salesforce.com/trust/status 2013-05-17T23:37:00Z http://trust.salesforce.com/trust/status The problem was caused by resource contention within the NA14 database tier. The contention cleared and normal performance was restored. Actions to Prevent Future Incidents: The salesforce.com Technology Team - - Is continuing to work with our database vendor to more efficiently manage resources within the databse tier Mon, 25 Mar 2013 21:45:00 GMT http://trust.salesforce.com/trust/status 2013-03-25T21:45:00Z