Salesforce.com System Status and Alerts http://trust.salesforce.com Real-time updates from trust.salesforce.com on alerts, availability and system health Sun, 19 May 2013 05:15:00 GMT 2013-05-19T05:15:00Z Status Update: [ NA4 NA12 NA13 ] NA4/NA12/NA13 salesforce.com Scheduled Maintenance Complete http://trust.salesforce.com/trust/status The NA4/NA12/NA13 salesforce.com scheduled maintenance has successfully completed. Users will now be able to access the salesforce.com service. Thank you for your patience during the maintenance window. - salesforce.com Premier Success Team Sun, 19 May 2013 05:15:00 GMT http://trust.salesforce.com/trust/status 2013-05-19T05:15:00Z Status Update: [ NA4 NA12 NA13 ] NA4/NA12/NA13 salesforce.com Scheduled Maintenance Beginning http://trust.salesforce.com/trust/status The NA4/NA12/NA13 salesforce.com scheduled maintenance is beginning at 0500 hrs UTC. During this time, the salesforce.com service will not be available. Users attempting to access the service during this time will be presented with a scheduled maintenance notification page. We appreciate your patience during this maintenance window. For additional information, please visit www.trust.salesforce.com. - salesforce.com Premier Success Team Sun, 19 May 2013 04:45:00 GMT http://trust.salesforce.com/trust/status 2013-05-19T04:45:00Z Status Update: [ NA13 ] NA13 Performance Degradation - Update 1 http://trust.salesforce.com/trust/status The salesforce.com Technology Team continues to work to resolve the performance degradation issue affecting the NA13 instance. Customers may continue to see slowness or intermittent errors while accessing the Salesforce application at this time. Mon, 06 May 2013 16:20:00 GMT http://trust.salesforce.com/trust/status 2013-05-06T16:20:00Z Status Update: [ NA13 ] NA13 Performance Degradation http://trust.salesforce.com/trust/status The salesforce.com Technology Team is working to isolate a performance degradation issue affecting the NA13 instance. Mon, 06 May 2013 15:45:00 GMT http://trust.salesforce.com/trust/status 2013-05-06T15:45:00Z Alert: [ NA13 ] The salesforce.com Technology Team observed a performance degradation issue affecting the NA13instance. The problem began on May 10, 2013 at 18:25 UTC and was resolved at 18:28 UTC. During this time customers on the NA13 instance may have experienced slow performance or intermittent errors while using the Salesforce application. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status The issue was isolated to resource contention on the NA13 database tier. The contention cleared and normal performance was restored. Actions to Prevent Future Incidents: The salesforce.com Technology Team – - Is investigating more effective methods to manage database resource contention Fri, 10 May 2013 22:03:00 GMT http://trust.salesforce.com/trust/status 2013-05-10T22:03:00Z Alert: [ NA13 ] On May 7 2013 the salesforce.com Technology team became aware of a performance degradation affecting the NA13 instance. The problem began at 14:14 UTC and was resolved by 15:47 UTC, with an additional impact period that began at 16:51 UTC to 16:52 UTC. During this period, customers may have experienced slow performance or intermittent errors while accessing the Salesforce application. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status The root cause of the incident is under investigation. Tue, 07 May 2013 18:04:00 GMT http://trust.salesforce.com/trust/status 2013-05-07T18:04:00Z Alert: [ NA13 ] On May 6 2013, the salesforce.com Technology Team observed a performance degradation affecting the NA13 instance. The problem began at 15:25 UTC and impact initially cleared at 16:05 UTC. After this initial impact period, 3 additional brief impacts occurred at 16:15 UTC, 16:25 UTC, and 16:28 UTC. During these times, customers may have experienced slow performance or intermittent errors while accessing the Salesforce application. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status A session within the database tier got into a faulted state, and was automatically quiesced. This caused the database to roll back the changes made by the session. During this roll back period, performance was degraded for a subset of customers on the NA13 instance. Once the roll back completed, normal performance was restored. Actions to Prevent Future Incidents: The salesforce.com Technology Team - - Is reviewing the monitoring process and terminated database request for improvements to prevent such impact in the future - Is continuing to work with our database vendor to better manage resources within the database tier Mon, 06 May 2013 23:59:00 GMT http://trust.salesforce.com/trust/status 2013-05-06T23:59:00Z Alert: [ NA13 ] On April 5 2013, the salesforce.com Technology Team observed a performance degradation issue affecting the NA13 instance. The problem began at 19:09 UTC and was resolved by 19:14 UTC. During this time, customers on the NA13 instance may have experienced slow performance or intermittent errors while accessing the Salesforce application. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status The problem was caused by a link failure between the NA13 database and storage tiers. Redundant links automatically engaged, however database performance was degraded while traffic was being rebalanced. Actions to Prevent Future Incidents: The salesforce.com Technology Team - - Has resolved the link failure and restored full redundancy - Is investigating the cause of the link failure Fri, 05 Apr 2013 22:36:00 GMT http://trust.salesforce.com/trust/status 2013-04-05T22:36:00Z