Salesforce.com System Status and Alerts http://trust.salesforce.com Real-time updates from trust.salesforce.com on alerts, availability and system health Thu, 02 May 2013 02:59:00 GMT 2013-05-02T02:59:00Z Alert: [ EU0 (EMEA) ] The salesforce.com Technology Team has resolved a performance degradation issue affecting the EU0 instance. The performance degradation began on May 2, 2013 at 00:14 UTC and was resolved by 00:19 UTC. During the timeframe, customers may have experienced slow performance or intermittent errors. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status During a routine database tier maintenance, an unexpected fault was found on a database node. The affected node have been removed from cluster and application requests were automatically rebalanced. Further customer impact was minimized. Actions to Prevent Future Incidents: The salesforce.com Technology Team - - Is troubleshooting the database node. - Is reviewing database configuration to investigate why this caused customer impact and make improvements to ensure resiliency Thu, 02 May 2013 02:59:00 GMT http://trust.salesforce.com/trust/status 2013-05-02T02:59:00Z Alert: [ EU0 (EMEA) ] The salesforce.com Technology Team has resolved a performance degradation issue on the EU0 instance. The problem began on April 25, 2013 at 01:14 UTC and was resolved at 01:26 UTC. During this time, customers may have experienced slow performance or intermittent errors while accessing the application. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status The problem was caused by contention within the database tier. The affected nodes have been removed from cluster and normal performance has been restored. Actions to Prevent Future Incidents: The salesforce.com Technology team – - Is reviewing database configuration and make corrections to ensure resiliency Thu, 25 Apr 2013 04:32:00 GMT http://trust.salesforce.com/trust/status 2013-04-25T04:32:00Z Alert: [ EU0 (EMEA) ] The salesforce.com Technology Team resolved a performance degradation issue affecting Search on the EU0 instance. The problem began on April 22, 2013 at 09:05 UTC and was resolved at 09:33 UTC. During this time customers on the EU0 instance may have experienced intermittent periods of where they were unable to search for newly created or updated records. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status The problem was caused by resource contention on the EU0 Search tier. In response to the resource contention, a subset of Search queries were automatically routed to a secondary Search method which does not perform as well as the primary Search method. The resource contention was cleared and normal Search performance was restored. Actions to Prevent Future Incidents: The salesforce.com Technology Team - - Is investigating more effective methods to ensure that the Search application is more resilient to these kind of faults. Mon, 22 Apr 2013 10:04:00 GMT http://trust.salesforce.com/trust/status 2013-04-22T10:04:00Z Alert: [ EU0 (EMEA) ] The salesforce.com Technology Team has resolved a performance degradation issue impacting the EU0 instance. The issue began at 7:29 UTC and was resolved by 7:31 UTC. During this time customers on the EU0 instance may have experienced slow performance or an inability to access the Salesforce application. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status This issue was caused by an hardware issue within the database tier. Actions to Prevent future incidents: The salesforce.com Technology Team - - Is working with our hardware vendors to reduce impact caused by similar hardware issues Tue, 16 Apr 2013 08:16:00 GMT http://trust.salesforce.com/trust/status 2013-04-16T08:16:00Z Alert: [ EU0 (EMEA) ] The salesforce.com Technology Team resolved a performance degradation affecting the EU0 instance. The Problem began on April 12, 2013 at 08:25 UTC and was resolved at 08:32 UTC. During this time customers on the EU0 instance may have experienced slow performance or intermittent errors while accessing the Salesforce application. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status The problem was caused by an operator error, the normal maintenance operation was executed outside of the planned maintenance window. Action to prevent future incidents: The salesforce.com Technology Team: - is working to enhance our automation tools to detect erroneous commands more aggressively Fri, 12 Apr 2013 13:30:00 GMT http://trust.salesforce.com/trust/status 2013-04-12T13:30:00Z Alert: [ EU0 (EMEA) ] The salesforce.com Technology Team has resolved a service disruption and a subsequent performance degradation issue affecting the EU0 instance. The service disruption began on April 4, 2013 at 20:14 UTC and was resolved by 20:17 UTC, while the subsequent performance degradation continued until 20:52 UTC. During the service disruption timeframe, customers on the EU0 instance were unable to access the Salesforce application. During the subsequent performance degradation, customers may have experienced slow performance or intermittent errors. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status The problem was caused by an unexpected fault during a routine maintenance on the Storage tier. Actions to Prevent Future Incidents: The salesforce.com Technology Team - - Is working with our storage vendor to improve routine storage maintenance procedures Thu, 04 Apr 2013 22:30:00 GMT http://trust.salesforce.com/trust/status 2013-04-04T22:30:00Z