Salesforce.com System Status and Alerts http://trust.salesforce.com Real-time updates from trust.salesforce.com on alerts, availability and system health Tue, 14 May 2013 16:00:00 GMT 2013-05-14T16:00:00Z Status Update: [ CS9 ] CS9 Performance Degradation - Resolved http://trust.salesforce.com/trust/status The salesforce.com Technology Team has resolved the performance degradation issue on the CS9 instance. The problem began at 15:11 UTC and was resolved as of 15:55 UTC. During this time customers may have experienced slow performance or intermittent errors while accessing the Salesforce application. Thank you for your continued business and patience during this incident. Tue, 14 May 2013 16:00:00 GMT http://trust.salesforce.com/trust/status 2013-05-14T16:00:00Z Status Update: [ CS9 ] CS9 Performance Degradation http://trust.salesforce.com/trust/status The salesforce.com Technology Team is working to isolate a performance degradation issue on the CS9 instance. Please check the status of trust.salesforce.com frequently for updates regarding this issue. Tue, 14 May 2013 15:30:00 GMT http://trust.salesforce.com/trust/status 2013-05-14T15:30:00Z Status Update: [ CS4 CS9 ] salesforce.com Sandbox Scheduled Summer '13 Upgrade Complete - CS4,CS9 http://trust.salesforce.com/trust/status All upgrade activities for the CS4 and CS9 instances are now complete and all features for the Summer '13 release have now been made available for your organization. NOTE: Refreshing your sandbox may change the instance on which your sandbox resides. For more details please reference the solution "Why does my instance change whenever I refresh my sandbox?" in the Help & Training. Sat, 11 May 2013 07:25:00 GMT http://trust.salesforce.com/trust/status 2013-05-11T07:25:00Z Status Update: [ CS9 CS11 CS12 ] salesforce.com Sandbox Scheduled Summer '13 Upgrade Update - CS9,CS11,CS12 http://trust.salesforce.com/trust/status The Summer '13 release is now live for the CS9,CS11,CS12 instance as of 4:01 UTC. The CS9,CS11,CS12 should be generally available as we continue to perform upgrade activities including feature enablement. We will update Trust once these activities are complete. NOTE: Refreshing your sandbox may change the instance on which your sandbox resides. For more details please reference the solution "Why does my instance change whenever I refresh my sandbox?" in the Help & Training. Sat, 11 May 2013 04:01:00 GMT http://trust.salesforce.com/trust/status 2013-05-11T04:01:00Z Status Update: [ CS9 CS11 CS12 ] salesforce.com Sandbox Scheduled Summer '13 Upgrade Beginning - CS9,CS11,CS12 http://trust.salesforce.com/trust/status The scheduled upgrade for CS9,CS11,CS12 is about to begin. During this period the salesforce.com service is expected to be unavailable. Your organization should expect to experience a disruption of up to five (5) minutes during this timeframe. We appreciate your patience while we update this instance to Summer '13. NOTE: Refreshing your sandbox may change the instance on which your sandbox resides. For more details please reference the solution "Why does my instance change whenever I refresh my sandbox?" in the Help & Training. Sat, 11 May 2013 03:55:00 GMT http://trust.salesforce.com/trust/status 2013-05-11T03:55:00Z Alert: [ CS9 ] On 14 May 2013, the salesforce.com Technology team became aware of a performance degradation affecting the application tier for the CS9 instance. The problem began at 15:11 UTC and was resolved by 15:55 UTC. During this time, customers on the CS9 instance may have experienced slow performance or intermittent errors while accessing the Salesforce application. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status The problem was isolated to a resource contention on the application tier. The contention was cleared, allowing for normal performance to resume. Actions to Prevent Future Incidents: The salesforce.com Technology Team - - Is reviewing processes which contributed to this resource contention for optimization. Tue, 14 May 2013 00:54:00 GMT http://trust.salesforce.com/trust/status 2013-05-14T00:54:00Z Alert: [ CS9 ] The salesforce.com Technology Team investigated a service disruption affecting the CS9 instance. The problem began on May 4th, 2013 at 10:48 UTC and was resolved at 11:57 UTC. During this time customers on the CS9 instance experienced an inability to access or use the Salesforce application. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status The problem was caused by a connectivity issue within the CS9 database tier. This issue subsequently caused the database to fault and become unresponsive. The connectivity issue was resolved, the database was brought back online and normal Salesforce services were restored. Actions to Prevent Future Incidents: The salesforce.com Technology Team: - Is investigating the cause of the connectivity issue - Is working with our vendor to investigate the database fault, as well as methods to increase database resiliency to connectivity issues Sat, 04 May 2013 15:20:00 GMT http://trust.salesforce.com/trust/status 2013-05-04T15:20:00Z Alert: [ CS9 ] The salesforce.com Technology Team has resolved a performance degradation issue impacting the CS9 instance. The issue began on March 22, 2013 at 20:20 UTC and was resolved by 20:55 UTC. During this time, customers may have experienced slow performance or intermittent errors while accessing the Salesforce application. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status The problem was caused by inefficient database requests that caused a failure within the CS9 database tier. The inefficient requests are being evaluated for optimization. Actions to Prevent Future Incidents: The salesforce.com Technology Team - - Is continuously reviewing our application code and database configuration for performance improvements Fri, 22 Mar 2013 22:53:00 GMT http://trust.salesforce.com/trust/status 2013-03-22T22:53:00Z