Salesforce.com System Status and Alerts http://trust.salesforce.com Real-time updates from trust.salesforce.com on alerts, availability and system health Sun, 19 May 2013 14:10:00 GMT 2013-05-19T14:10:00Z Status Update: [ AP1 ] AP1 salesforce.com Scheduled Maintenance Complete http://trust.salesforce.com/trust/status The AP1 salesforce.com scheduled maintenance has successfully completed. Users will now be able to access the salesforce.com service. Thank you for your patience during the maintenance window. - salesforce.com Premier Success Team Sat, 18 May 2013 16:19:00 GMT http://trust.salesforce.com/trust/status 2013-05-18T16:19:00Z Status Update: [ AP1 ] AP1 salesforce.com Scheduled Maintenance Beginning http://trust.salesforce.com/trust/status The AP1 salesforce.com scheduled maintenance is beginning at 9:00 a.m. PDT. During this time, the salesforce.com service will not be available. Users attempting to access the service during this time will be presented with a scheduled maintenance notification page. We appreciate your patience during this maintenance window. Sat, 18 May 2013 15:52:00 GMT http://trust.salesforce.com/trust/status 2013-05-18T15:52:00Z Alert: [ AP1 ] On May 19 2013, the salesforce.com Technology Team observed a performance degradation affecting the AP1 instance. The problem began at 5:34 UTC and was resolved by 11:43 UTC. During this time, some customers may have experienced slow performance or intermittent errors. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status Root Cause: The problem was isolated to resource contention within the database tier. Actions to Prevent future incidents: The salesforce.com Technology Team - -Is investigating the root cause of the resource contention with our salesforce.com Technology Teams Sun, 19 May 2013 14:10:00 GMT http://trust.salesforce.com/trust/status 2013-05-19T14:10:00Z Alert: [ AP1 ] The salesforce.com Technology Team resolved a performance degradation affecting the AP1 instance. The problem began on April 10, 2013 at 12:36 UTC and was resolved at 19:00 UTC. During this time, customers on the AP1 instance may have experienced delays in Dashboard Refreshes, Web-To-Case, Web-To-Lead, and other asynchronous requests. Thank you for your continued business and patience during this situation. http://trust.salesforce.com/trust/status The problem was caused by an inefficient request on a single database node impacting the processing of asynchronous requests for customers on that node. The inefficient request was quiesced allowing normal performance to be restored. Actions to Prevent Future Incidents: The salesforce.com Technology Team: - Is working to further improve resiliency and mitigate the impact of such situations Wed, 10 Apr 2013 23:37:00 GMT http://trust.salesforce.com/trust/status 2013-04-10T23:37:00Z