Trust.salesforce.com

Success is built on trust. And trust starts with transparency.

Trust.salesforce.com is the salesforce.com community’s home for real-time information on system performance and security. On this site you’ll find:

Live data on system performance
Up-to-the minute information on planned maintenance
Historical information on transaction volume and speed
Current and recent phishing and malware attempts
Information on new security technologies
Best security practices for your organization

Our trusted, secure, reliable infrastructure is the foundation of our Force.com platform as a service. No other application or platform—on-demand or on-premise—offers a comparable level of transparency.

Trust.salesforce.com was inspired by conversations with our customers. Let’s continue that conversation. What would you like to see here? Post your suggestions on ideas.salesforce.com today.

H1N1 Virus Precautions

The World Health Organization has officially designated the H1N1 virus a pandemic. We thought you might want to know what salesforce.com is doing to ensure employee safety and service continuity.

Salesforce.com has implemented a pandemic preparedness plan, which was created and validated by International SOS, the world’s leading provider of medical assistance, international healthcare, security and travel services. The plan enables employees to respond effectively and efficiently to a pandemic, using a phased approach, so that essential operations are maintained and transmission of the pandemic virus is reduced among employees, customers, and partners. Salesforce.com is taking commercially reasonable actions to mitigate the possible threats, including:

Directing employees who are sick or who have sick family members to work from home or take sick leave as appropriate;
Increasing sanitation procedures and hygiene education in accordance with World Health Organization recommendations; and
Providing regular communication about the virus to employees.

Salesforce.com's Crisis Management and Business Continuity Planning teams are monitoring the situation and will take further actions as warranted.

Service Continuity and Data Center Management

Salesforce.com services are managed remotely with a minimum of on-site intervention required. At present, facilities are operating normally, with increased sanitization procedures in effect. Nevertheless, if circumstances warrant, salesforce.com is prepared to take several additional steps in cooperation with vendors to ensure continuous operation of its data centers, including:

Restricted access to datacenters by nonessential personnel
Required entrance interview and risk factor screening for datacenters and
Further sanitization procedures

Customer Service & Support

The salesforce.com support organization has plans to deal with various levels of impact from the virus. Salesforce.com has created work-from-home plans that will allow some of salesforce.com's representatives to assist clients remotely. Salesforce.com also has multiple call center locations and is ready to switch traffic between locations as necessary. There is a potential that if the situation becomes severe and affects multiple geographies, then the salesforce.com response times will increase. If this situation develops, salesforce.com will notify its customers and will work with them to ensure that any urgent issues are attended to promptly.

Customers seeking more information should request a detailed briefing through their account representative.

The above information regarding the H1N1 pandemic preparedness plan is intended for informational purposes only. Salesforce.com has endeavored to provide information that is accurate as of the dissemination date of this document. The procedures and policies described above may change from time to time.

Protect Your Organization from Security Threats

Security Webinar for All Salesforce.com Customers

Join salesforce.com security experts for this educational Webinar. In this Webinar we share best practices for raising awareness about phishing and security, provide educational content on how to defend against these attacks, and walk you through how you can quickly and easily increase the security of your Salesforce deployment.

View Webinar

In this Webinar we will discuss the following security recommendations:

Modify your Salesforce implementation to activate IP range restrictions. This will allow users to access Salesforce only from your corporate network or VPN, thus providing a second factor of authentication.
Educate your employees not to open suspect emails and to be vigilant in guarding against phishing attempts.
Use security solutions from leading vendors such as Symantec to deploy spam filtering and malware protection.
Designate a security contact within your organization so that salesforce.com can more effectively communicate with you. Contact your salesforce.com representative with this information.
Consider using other two-factor authentication techniques such as RSA tokens or Smart Cards.